Massive Data Breach at NCB Management Services Inc. Affects Over 1 Million Customers

  • NCB Management Services Inc., a national accounts receivable management company, has experienced a massive data breach affecting over a million customers. Personal identifiers, along with financial account and credit card details, were compromised in the external system hack which took place from February 1-6, 2023.
  • In response, NCB has implemented stricter security measures, launched additional data security training for its workforce, and is fully cooperating with federal law enforcement authorities. To help mitigate potential damage, the company has partnered with Kroll to offer affected customers two years of free identity monitoring services, including credit monitoring and identity fraud loss reimbursement.

FEASTERVILLE-TREVOSE, Pennsylvania – In a massive cybersecurity incident, NCB Management Services, Inc., a national accounts receivable management company, recently reported a data breach that has affected over 1 million customers. The breach took place from February 1-6, 2023, with the discovery of the incident on February 4, 2023.

The breach was the result of an external system hack, which saw unauthorized access to confidential client account information. The compromised data included personal identifiers such as names in conjunction with financial account numbers or credit/debit card numbers, coupled with security codes, access codes, passwords, or PINs for the accounts.

In a notification letter sent to the affected individuals, NCB stated: “Recently, confidential client account information maintained by NCB was accessed by an unauthorized party. To date, we are unaware of any misuse of your information as a result of this incident.”

The breach was detected by the company on February 4, and the unauthorized access to NCB’s systems confirmed on April 19, 2023. NCB assured customers that the unauthorized third party no longer had access to any of NCB’s data.

In response to the breach, NCB has taken significant steps to contain the intrusion, eliminate the unauthorized activity on its systems, and strengthen its data security measures. It has implemented additional measures to bolster its network and increase its ability to monitor and detect potential threats.

NCB has also launched an additional training initiative for its workforce on data security, aiming to prevent such incidents in the future. The company has engaged with federal law enforcement authorities about the breach and is cooperating fully with their investigation.

To help restore confidence in the wake of the incident, NCB has secured the services of Kroll, a global leader in risk mitigation and response, to provide free identity monitoring services for affected customers for two years. Services will include Credit Monitoring, $1 Million Identity Fraud Loss Reimbursement, Fraud Consultation, and Identity Theft Restoration.

NCB Management Services, Inc., founded in 1994, is a company dedicated to providing Accounts Receivable Management (ARM) and Call Center Management (CCM) solutions, and is also a recognized national debt buyer. As a brand-sensitive provider, NCB prioritizes a customer-centric approach to collections, navigating an increasingly demanding regulatory environment. With a robust network of industry-leading business partners across diverse markets, the company strives to provide its clients with superior support, aiming to enhance the efficiency and effectiveness of their business operations